Our microwave society is becoming increasingly impatient and waiting for a response from a company via email is almost unimaginable.
And reading through your website! You’ve got to be kidding me…
CHATBOTS ARE BECOMING THE BEST FORM OF ONLINE COMMUNICATION BETWEEN BRANDS AND CONSUMERS.
With the rise of mobile dominance, new studies reveal that the average consumer is spending 5.8 hours a day on a device, and over 50% of that time is spent on a mobile device/smartphone.
To add even more impact to that number, 90% of the time on the mobile device is using apps, and NOT browsers.
We must realise that if users are spending 46% of their time in apps, then a chatbot is going to be a far more effective way of interacting and reaching them than a simple website or static environment.
eBuilt Website Solutions has joined Forces with ChatFlow, one of the best online companies to specialise in building ChatBOTS for business, to deliver an outstanding service to our customers and provide you with an integrated online presence that flows from your website, to your emails, to your social channels and all of it into your ChatBOT that is undoubtably the BEST piece of Automation software your business could ever invest in.
WHAT ARE THE BENEFITS TO USING A CHATBOT?
Based on the figures already described above in the report and findings on mobile usage, it’s easy to see that a ChatBOT is going to be more mobile friendly and most likely to be visited by your potential customers. ChatBOT’s work inside the Facebook Messenger App, thus meaning that your customer is able to interact and communicate with your business in the playground that they visit most.
I FIND CHATBOTS ANNOYING AND UNHELPFUL! WHY BOTHER?
Good point. And I am sure that we have ALL experienced some form of frustration from using a chatbot that DIDN’T solve our issue or meet our exact needs, and seemed to take us in circles not providing the information that we required at the time. BUT, if the ChatBOT has been built to interact with your ideal customer in the way that they are use to, and supply the information that they need, WITH the option to ‘Contact a Live Support Agent’ then the user now has the option to go beyond the ChatBOT where it doesn’t serve and thus remove the point of frustration.
WHY DO YOU SEND TO CHATFLOW AND NOT BUILD YOURSELF?
For the same reason that we say, why don’t you build your own website. We understand that every business has its strengths, and sometimes it’s better to partner and integrate with another business and support each other, rather than trying to compete and supply a service that is neither efficient or complete. So, we joined forces and instead send all our ChatBOT needs to ChatFlow, and in return, we supply website and SEO services for their customers. A truly Win-Win situation where both our customers get the best.
I ALREADY HAVE A WEBSITE AND AUTORESPONDER… DO I NEED ONE?
Only if you want to increase your open rates and insanely increase your conversions.
As most businesses are finding, autoresponders will send require your users to supply an email address (That isn’t fake) and then allows you to send emails which generally end up in their spam folder, junk box, or at the bottom of a flooded inbox. Results are decreasing and industry averages are still lucky to reach 5-10% landing page conversions with 20% open rates. Meaning you will get somewhere between 1-2 email readers for every 100 visitors.
With a ChatBOT you can instead have your messages sent to them as a Facebook message which is ‘new’ in the business world and thus has a 80-90% conversion rate with anywhere form 80-100% open rates. Meaning you will get somewhere between 64-81 engaged readers per 100 visitors.